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AI chatbots add a conversational layer to websites and mobile apps that helps to increase engagement, drive sales, and level up the customer experience.

Here are the main AI chatbot benefits:

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• 24/7 availability: Like an always-on emissary for a business, an AI chatbot provides round-the-clock service to users (any number of them) right when they want it. This helps to improve customer satisfaction and ensure no missed opportunities outside of business hours.

• Self-service options:  Most customers prefer to use self-service options for simple issues and everyday scheduling. AI chatbots can point users to resources like FAQs and knowledge base articles, or let users schedule and modify appointments on their own.

• Flexible: AI chatbots can be custom-trained on first-party data to provide accurate responses about any business or industry, making them effective in a wide variety of use cases like customer service, product recommendations, lead generation, and more.

• Affordable: The total cost of ownership for AI chatbots is low, especially compared to the cost of hiring employees. AI chatbots can also reduce operational costs by automating routine tasks like customer service, appointment scheduling, or returns.

• Greater efficiency and productivity: By automating repetitive tasks like answering FAQs, processing returns, or managing reservations, AI chatbots save time for customers and businesses, improving operational efficiency and productivity while adding a layer of convenience. It’s a win-win.

• Enhanced engagement and customer experience: AI chatbots can engage customers 24/7 with useful content, tailored product recommendations, even suggest next steps. This personalized interaction helps to keep users engaged while creating a more seamless experience that improves customer satisfaction and loyalty.